Terms and Conditions

  • Individual account holders can discuss their requirements at the opening of the account.
  • With regards to journey times, we will be happy to advise you on this but will not be held responsible for any late arrivals due to traffic conditions.
  • In the event that the interior of the vehicle is soiled, we reserve the right to apply a £40.00 surcharge to cover valeting costs.
  • With regards to minibus bookings, if you have booked a minibus and when your driver arrives there are less passengers than you anticipated, you will still charged the minibus fare.
  • Certain journeys will need to be booked and paid for in advance, a minimum of 3 days prior to travel.
  • For all pickups from the airport, in the event that your driver is not waiting for you, please allow a minimum of 20 minutes from the time you arrive at your pre-arranged pickup point and then telephone our office to enquire of drivers estimated time of arrival. We will not accept responsibility for any road closures, traffic accidents or any unforeseen circumstances.
  • In the unlikely event that we cannot fulfil our contract with yourselves, our liability is limited to a full refund of any advance payment made for the pre-booked journey.
  • Waiting time is charged at £0.20 per minute, there is no charge for the first 15 minutes, different rates apply to wheelchair access vehicles.

  • There is a strict no smoking policy in all of our vehicles as required by law.

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